1. 1. To access your voicemail from your mobile phone, please press and hold down the #1 key for 3 seconds.
2. 2. To access your voicemail from a phone other than your mobile phone, dial your mobile number, press ** at the greeting and enter your pass code.
3. 3. Once you access your voicemail, follow the prompts to setup a secret pass code and record your name and personal greeting.

Note: You must complete all the steps during a single call, or you will need to repeat all the steps the next time you call into your Nexus Mobile Voicemail.

• How Call Waiting Works:

To answer second call: When you hear the call waiting tone, press SEND2. This places the original call on hold and immediately answers the second.
To return to a call: Press SEND to return the original call.
To alternate between calls: Continue to press SEND to alternate between calls.
To disconnect from your current call and return to the other call: Press 1 + SEND

• How 3-Way Calling Works:

While you are on a call, either outgoing or incoming, dial the phone number of the third party you want to add and press SEND. The second party will be on hold until the third party answers. Press SEND again to connect all three parties. Press END to terminate the call or press SEND to disconnect the third party

• How Caller ID Works:

Caller ID displays the phone number of the person calling you. If a number matches that of someone in your phone's memory, you'll see their name. Caller ID also works with Call Waiting. This way you can screen and prioritize your calls. Numbers for calls you missed are stored in your phone (storage capacity is variable based on phone model), so you can return a call without redialing the entire number.

• How To Check Account Balance:

To check your account balance, dial 1-800-983-7097 from any phone. You will be charged for airtime if you call this number from your mobile phone.

1. Dial 1-800-983-7097
2. Press 1 for English
3. Follow prompts

• 911 Emergency Calls:

a. The FCC mandates that all carriers must allow 911 calls regardless of if the account is active or not. For more info go to: Click Here

b. In summary:

The FCC's 911 rules:

1. Require wireless carriers to transmit all 911 calls to a Public Safety Answering Point (PSAP), regardless of whether the caller subscribes to the carrier's service or not.
2. Require wireless carriers, within six months of a valid request by a PSAP, to provide the PSAP with the telephone number of the originator of a wireless 911 call and the location of the cell site or base station transmitting the call.
3. Require wireless carriers, within six months of a valid request by a PSAP, to begin providing more precise location information to PSAPs, specifically, the latitude and longitude of the caller.
4. his information must meet FCC accuracy standards - generally, it must be accurate to within 50-300 meters (depending on the type of technology used).

• Directory Assistance (411 calls):

Directory Assistance is available 24hrs a day all across the US. Directory Assistance service is available for 8-12 units of air time (or $1.99 + Airtime) for every one minute of usage depending on the geographical area.

• Text Messaging & Web Browsing:

Test messaging is available for all web enabled phones. For a list of available web-enabled phones, please contact your local distributor. Both inbound and outbound text messaging is available for 1 unit of airtime.

Web browsing is also available for all web-enabled phones for 5 units of airtime ($1) for each minute of usage.

Note: Text Messaging, web usage, & 411 calls are NOT FREE during the nights and weekends. Customers will be responsible for all charges arising from its usage.

• Explanation Of Charges:

a. Voicemail: when calling during peak hours (7AM-9PM Monday through Friday) from the associated mobile phone will be charged one unit air time per minute. No charges if accessed during off-peak hours with an active Free Unlimited Uninterrupted Nights and Weekend SM minutes plan. Voicemail can also be accessed from another phone to avoid airtime charges.

b. Caller ID: free always.

c. 3-Way Conference Calling :

1. 1. If the calls are placed during peak hours, airtime for both calls will apply. Example: if the customer has one call for 3 minutes, adds another for 10 more, then hangs up on both, the customer will be charged 3+10+10 = 23 minutes.
2. 2. Off peak calls have no charges unless other conditions apply, such as international long distance or out of network roaming

d. Call Waiting: Always free

e. PIN Replenishing & Balance Check: All calls to local, long distance, or 800 numbers made during peak hours will result in minute usage. If the customer has no Free Unlimited Uninterrupted Nights & Weekends™ minutes, then all calls at all times use minutes.

f. Domestic Long Distance:

1. 1. Calls made during peak hours include domestic long distance for free.
2. 2. Evening and Weekend times are off-peak; calls made during these times do not use any cash card minutes. Domestic long distance calls made during off peak hours are free.
3. 3. Calls made while roaming or to 411, text messages, and Web browsing will all incur additional charges.
4. 4. Nationwide long distance to anywhere in the US and Puerto Rico is free from your mobile phone. All calls, regardless of call destination, reduce your number of peak minutes if the call is placed during peak hours.

g. Roaming: Roaming within the Nationwide PCS network is free. If you are roaming outside the Nationwide PCS network, you will incur additional charges of up to $1 per minute. If you see the “R” symbol on your handset it means that you are in off-network calling area and Roaming Charges will apply for any call made or received.

• Access Days & Roll Over Minutes:

Each plan has a fixed number of access days associated with it, within which to use the allotted anytime minutes and the Free Unlimited Uninterrupted Nights & Weekends™. If the anytime minutes are not used within this period or if another cash card is not loaded before the access days are up, the service will be suspended, along with any unused minutes. On loading a new card, the new available access days will automatically reinstate the account, and the balance suspended minutes will roll over for use until the end of the new access days.

Ex. On a $10 card, 5 Access Days are available for use of 30 anytime minutes. On the 5th day if the total anytime minutes used was only 20 minutes, then on the 8th day the account gets suspended if no new card has been replenished. If on the 9th day a $20 card (70 Anytime Minutes, 7 Access Days & 7 Free Unlimited Uninterrupted Nights & Weekends™) is replenished, then there will be a total of 80 Anytime Minutes available (70 new + 10 Roll Over) along with 7 Access Days and 7 Free Unlimited Uninterrupted Nights and Weekend SM.

If a card is replenished before the Access Days run out, then the balance access days will roll over. If two cash cards are replenished at the same time, then the sum of Access Days, Anytime Minutes, and Free Unlimited Uninterrupted Nights & Weekends™ on both the cards plus the balance available on the day of replenishment will all be available for the cycle.

• Customer Service:

Customer service is available M-F 8am – 8 pm CST and 8am – 6pm CST Saturday & Sunday. For all questions, please call 1-800-983-7097. Additionally, contact your local stores and your local dealer for additional details or question.

• Terms & Conditions:

Time starts when you first press "SEND" on a wireless phone or when connection to the system occurs, which may be a few seconds before you press "SEND" on incoming calls. Time ends several seconds after you press "END", or after the call otherwise disconnects. When you make or receive a call using a transmission site outside our network area (see map for complete coverage), or if it uses another company’s transmission site, you are off-network roaming. All calls are billed in full-minute increments. There is no charge for calls that do not connect. You may replenish your balance at any time before the expiration date by purchasing a cash card. We will suspend service when your account reaches the end of access days or expiration date, and any unused balance may be forfeited. Nexus Mobile is not responsible for lost or stolen cards, phones, and/or airtime.

• Network Unavailability:

PIN replenishing and Balance Checks will not be available from 12:01AM to 3:00AM CST every night and once a month on Sunday Night from 12:01AM to 5:00AM for scheduled maintenances and daily backups performed on our system. However, there will be no interruption in service.

• Special Note:

We Care About You: Most pay as you go programs offer a certain number of peak and evening/weekend minutes for a specific service plan. As a courtesy, we will not terminate your last call when you run out of minutes, but you will be charged per minute when go over the allotted minutes for your plan the next time you replenish. This is done so that we do not interrupt your last call, where as most carriers will disconnect your call once you have run out of minutes. To view your usage and minutes remaining on your account, go to www.nexusmobile.us and login into member services using the username and password provided with the phone or by customer service.

• Billing Cycle:

Nexus Mobile does not have billing cycles. You simply add minutes via cash cards any time you need minutes

• Replenishing Your Peak Minutes:

If you use all of your peak minutes before the end of your current bill cycle, your phone will be suspended. You can replenish your account by purchasing a cash card to add additional peak minutes to your account. Cash cards can be purchased at the location where you purchased your phone, online by logging into your account, or by calling customer service.

• Additional Services:

You will be allowed to place directory assistance calls, send and receive text messages, and use web access, but additional charges will apply.

• Overage Minutes:

If you decide to use any additional services such as 411, Text Messaging, Data, etc and have peak minutes remaining, the fees associated with the additional service used would reduce your available peak minutes by the cost of that service.
If you do not have any peak minutes and you have a cash card loaded, any fees will be deducted from your available cash balance.

If you do not have any peak minutes and you do not have a positive cash balance, all fees will be charged to your account, resulting in a negative cash balance (referred to as “balance due” in your account).

Again, if you accumulate a negative cash balance, your account will be suspended until you purchase a cash card to pay off the balance due.

Call records are updated every 30 mins and sometimes delayed by up to 24hrs. Customers will be responsible for any charges accumulated during this period. If the accumulated balance is greater than $3.50 you will lose your free nights and weekend access until the balancer is paid off with the purchase of a cash card.

Your available nights and weekends are now equal to your access days. If you run out of access days and do not purchase additional refill cards your account will start accumulating an account maintenance fee of $1.00 per day for a maximum of 3 days or $3.00. If a refill card is purchased within 3 days of the access days getting over, the account will activate instantly. If a refill card is purchased any time between the 4th and the 25th day of the access days getting over, the account will take 24 hrs to activate. After the 26th day, your account will be deactivated, you will lose your phone number and any balance available minutes will be forfeited. An account reactivation fee may be applied to your account.

• Roaming

Nationwide long distance to anywhere in the US and Puerto Rico is free from your mobile phone. All calls, regardless of call destination, reduce your number of peak minutes if the call is placed during peak hours. Roaming within the Nationwide PCS network is free. If you are roaming outside the Nationwide PCS network, you will incur additional charges of up to $1 per minute. If you see the “R” symbol on your handset it means that you are in off-network calling area and Roaming Charges will apply for any call made or received.